Streamlining Hospital Appointment Booking: Enhancing Accessibility, and Patient Satisfaction
A UX case study on designing a seamless hospital appointment booking app that improves accessibility, reduces wait times, and enhances patient experience through intuitive design and user-centric solutions.
Client
Wahath Alshifa, Saudi Arabia
Industry
Health care B2C
Services
Ux Solution
Team Setup
1 Researcher, 2 Ux Designers
Timeline
4 Weeks
Goal
Elevating Bakery E-Commerce with Seamless Digital Solutions To develop a user-friendly e-commerce website for Hindustan Bakes, along with a bakery management application that streamlines business operations, enhances order processing, and improves overall efficiency.
Challenge
Creating a visually appealing and intuitive website for customers to browse, customize, and order bakery products effortlessly. Ensuring real-time order tracking, inventory management, and seamless payment integration. Developing a bakery management system for production scheduling, ingredient tracking, and staff coordination. Streamlining business operations to manage bulk orders, deliveries, and customer interactions efficiently.
Outcome
A responsive e-commerce website with an intuitive UI, secure payments, and a smooth checkout process. A bakery management application that optimizes production, inventory, and staff workflows. Improved business operations, reducing manual efforts and enhancing order accuracy. Enhanced customer satisfaction through a seamless online ordering experience.
1/
Discovery
How We Started
Intuitive Navigation : Designed an intuitive booking flow with minimal steps to reduce friction., Provided quick access to available doctors, specialisations, and time slots., Created a clean, structured UI with a logical hierarchy for easy navigation., Used a card-based layout for clear appointment details and actions., Enabled push notifications and SMS reminders to prevent missed appointments., Displayed doctor credentials, reviews, and estimated wait times to help users make informed decisions., Connected with hospital databases to sync doctor schedules and medical records., Enabled easy rescheduling, cancellations, and follow-up bookings.
2/
Specifying the
core UX
Denoising ideation, defining the feature set
We did an extensive discovery phase combining different methods., as follows to come up with a problem statement Conducted desk research about the deaf community and their struggles, including institutional, educational, and attitudinal barriers, personal struggles and needs. Held an in-person workshop with the SignCoders team, with the assistance of sign language translators to gain more insights about the actual user problems. Synthesized the outcomes and previous materials to create the problem statements that could bring us closer to the ideation part. After shortlisting ideas we mapped out different experience flows, worked on the concepts, and defined the features of the minimum viable product. These steps helped us lay the foundation for our project and set us on the path toward designing a successful solution.
3/
Defining the
lokk & feel
Key Considerations
balancing aesthetics with usability, the app’s look and feel ensure a seamless, engaging, and reassuring experience for users navigating their healthcare appointments., Used a minimalist design with a focus on clarity and simplicity., Implemented a soft, welcoming color palette., Maintained a clear hierarchy with larger headings and easy-to-read body text., Used universal healthcare icons for quick recognition., Implemented a card-based design for clear information grouping.
3/
Deliver User Experience
Deliver User Experience
We did an extensive discovery phase combining different methods., as follows to come up with a problem statement Conducted desk research about the deaf community and their struggles, including institutional, educational, and attitudinal barriers, personal struggles and needs. Held an in-person workshop with the SignCoders team, with the assistance of sign language translators to gain more insights about the actual user problems. Synthesized the outcomes and previous materials to create the problem statements that could bring us closer to the ideation part. After shortlisting ideas we mapped out different experience flows, worked on the concepts, and defined the features of the minimum viable product. These steps helped us lay the foundation for our project and set us on the path toward designing a successful solution.
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